The latest and only service of it's type.
WHEN YOU NEED TO TALK TO SOMEONE
This service is for website owners that would like to make their website/s more interactive with a live assistant available.
We can assist your clients with questions they may have about your products or services.
Benefits to you.
- Increase your website interest and use, to propestive clients and regular users.
- Maximise your potential Sales or Services.
- Your Customers get instant and easy access to support services for their problem or enquiry.
- Cut down on support telephone calls to your office/s.
All this will give you a Great reputation with your clients. With Great service and Support or your products and or services. What's Included?
- Plan start from. 25 Chat requests per month (excess chat requests $1.10 each)
- Any question asked we do not have the answer to, we can phone you while the client is online to check with you directly (Australia only, unless VoIP available)
- Support Ticket Service or Contact Form for Offline times
- Live Support times between 9.00am - 6.00pm 7 days a week
- Your own Live Monitor Control panel Login, for Live Self Support or Monitoring
- Unlimited Pre-prepared answers to clients questions
- Ability to Push webpages pages on to the clients computer screen.
- Live Monitor Icon with Offline and Online Status
- Live Text links available with Offline and Online Status
- Website Traffic Only Monitoring links available
- Website Usage Logs
- Transcripts of conversations
- Monitoring of Secure (SSL) Pages
- OPTIONAL. Alert you that someone has Placed an Order or submitted a Question Email from your website
What do you need to supply?
- No Installing of software.
- Place Links in your webpages. Optional, we can do this for you.
- Your business services details.
- Typical questions and answers your asked about your products or services. (We can only be as good as the information supplied).
- Contact Phone numbers and Persons.
- Your Website Address and Email addresses.
Sample Online/Offline Icons
 
 
 
 
 
 
 
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LIVE WEBSITE SUPPORT, ANSWERING SERVICE
